Delivery & Shipping Policy

At Banco India Publications, we are committed to providing a seamless and reliable delivery experience for all our customers. This comprehensive Delivery and Shipping Policy outlines our procedures and guidelines for fulfilling orders placed through our digital storefront. By making a purchase with us, you acknowledge and agree to the terms set forth in this policy. We encourage you to review this information carefully before completing your transaction.

All physical orders are subject to product availability. Our inventory is continuously updated, but in the rare event that an item becomes out of stock after you have placed your order, our customer support team will contact you promptly. You will be given the option to either wait for the item to be restocked, select an alternative product of equal value, or receive a full refund for the unavailable item using your original method of payment.

Orders are typically processed within 24 to 48 hours of successful payment confirmation during regular business days (Monday through Saturday, excluding national and public holidays). Processing times may be slightly extended during peak promotional periods, festive seasons, or due to unforeseen circumstances beyond our control.

Currently, items offered on our website are exclusively available for delivery to addresses within the territory of India. We utilize a network of trusted domestic courier partners and the Indian Postal Service to ensure extensive coverage across the country.

Unfortunately, we do not offer international shipping at this time. If you are located outside of India and wish to purchase our physical products, please contact our support team to explore potential bulk-order arrangements or digital alternatives. Please ensure that you provide a complete, accurate, and accessible delivery address, including the correct PIN code, to prevent any delays or misdeliveries. We cannot be held responsible for orders delayed or lost due to incorrect shipping information provided by the customer.

An estimated delivery timeframe will be provided to you once your order is confirmed and dispatched. It is important to note that delivery times are estimates and commence from the date of dispatch, rather than the date your order was initially placed. While we strive to meet these estimates, actual delivery times may vary based on your exact location, the carrier's logistical constraints, and external factors such as severe weather or regional disruptions.

• Digital Subscriptions & E-Magazines: Access to digital content is provisioned automatically and instantly upon successful payment verification. You will be able to access your digital subscriptions immediately through your account dashboard.
• Physical Print Dispatch: Hardcopy diaries, physical books, and print magazines are typically shipped within 48 hours of order processing. Standard delivery across most metropolitan and major cities generally takes between 3 to 5 business days. For regional, remote, or less accessible areas, delivery may take between 7 to 10 business days.

Shipping costs are calculated based on the total weight of your order, the volumetric dimensions of the package, and the specific delivery destination. To determine the exact shipping charges for your order, simply add your desired items to your cart and proceed to the checkout page. The final shipping costs will be explicitly displayed and added to your total before you complete the payment. We occasionally offer promotional free shipping on orders exceeding a certain value; such offers will be clearly communicated on our website.

Once your order has been dispatched, you will receive a shipping confirmation email and SMS containing your unique tracking number and a link to our courier partner's tracking portal. This allows you to monitor the progress of your shipment in real-time until it safely reaches your doorstep.

We take utmost care in packaging our products securely to withstand the rigors of transit. However, if your package arrives with visible damage to the exterior packaging, we strongly advise you to either refuse the delivery or clearly note the damage with the delivery personnel before signing for it.

If you discover that the product inside is damaged, defective, or if items are missing from your order, please contact our customer support team immediately at aviespublication@gmail.com. All claims for damaged or missing items must be reported within 48 hours of the recorded delivery time. To expedite the resolution process, please include your order number, a detailed description of the issue, and clear photographic evidence of the damaged product and its original packaging. We will investigate the matter promptly and arrange for a replacement or a refund in accordance with our overarching Terms & Conditions.

If you have any further questions or concerns regarding our Delivery Policy, or if you require assistance tracking a specific order, please do not hesitate to reach out to our dedicated support team. We are available to help you via email or phone during our standard operating hours. Your satisfaction and peace of mind are our top priorities.